I was a long time customer of another local dealer, but wasn't very satisfied recently when looking for a car. It just seemed as if my prior years of business and loyalty meant nothing. My search for a car took me to Buchanan. Kathy was wonderful. She was knowledgeable, friendly, and funny. She was very patient and addressed my concerns as we drove several vehicles. There was no negotiations over the price of the vehicle, they made an offer I couldn't refuse. It was more than fair and way below the Internet price. Andy was also terrific. No nonsense and straight talking. The process was simple and quick. And they even threw in some extra incentives. I am extremely satisfied and would highly recommend Buchanan.
Everyone was very friendly, the sales rep I had was very personable, not pushy! I explained to her I was nervous driving it off the lot, so she jumped in the drivers seat and took me to where I felt comfortable taking over the driving. I am not sure I would have purchased a vehicle that day if it weren't for Jennifer being my sales person! I have heard negative things about the dealer ship but decided to check it out for myself, very glad I did. They get a thumbs up from me.
I went in looking for a used truck for my business and walked away with 2 new vehicles. The whole team worked hard to get us what we needed. Kathy was great and I look forward to working with her for our next vehicle purchase. I highly recommend the dealership and Kathy!
My husband went to the used vehicle lot looking for a truck for our rapidly growing small business and we walked away with 2 new vehicles! The whole team took their time to learn about our business, what we needed, and in what ways we were intending to grow. Then they helped us to find just what we needed and went to bat for us to get it. They even helped us create a plan for our vehicles as we grow. Kathy was our sales rep and she stayed with us through the entire process and answered all the questions we had. If she didn't know the answer, she did what she had to in order to get it without hesitation. It was a friendly atmosphere and the experience was fun. Highly recommend!
Kathy was amazing! She was friendly and understanding! She got me what I needed and didn’t try to give me things I didn’t need!
Was helped by Kathy she is amazing and has the best personality. Every employee in there makes you feel very comfortable they were all so helpful and down to earth. They made my first experience very pleasant and they were honest about everything and gave great advice. I will definitely be coming back to them to get a car.
I have dealt with several dealers that say " you 're approved" well you know how that goes Buchannan came thru, they never gave up me even though i gave up
My overall experience with the people at this dealership was very personal as well as professional. Each person I dealt with not only asked how I was doing personally (at the time was recovering from total knee replacement) but they repeatedly kept asking if I had any questions throughout the entire signing process. I felt like the people at this dealership were caring and compassionate - not just there to make a sale. In addition, Kathy got the ball rolling so that we could have an extra programmable key made before we left the property. I would definitely purchase another vehicle here in the future. Keep up the good work you all!!!
because the people where all very friendly and profesional answering all my questions and where not pushy kathy mademy buy very easymy wife and i enjoyed dealing with them
The dealership as whole provides a family like environment everyone is friendly an knowledgeable. I am a repeat customer and plan to be in the years to come. The dealer is close to home, and has just about every service you could possibly need. Kath Shank was my used car sales person, I had come in to investigate a pre-qualification through one lender I had dealt with in the past. Kathy found a better truck then what was suggested in the pre-qual that was even 2k cheaper. I was in and out driving my truck in a very short time compared to experiences at other used car lots. When I left I felt I had a friend, and an advocate for any service need in the future with my purchase.